At Saint Jod, we are committed to delivering your handmade jewelry promptly, securely, and
with the utmost care. This policy outlines our procedures, timelines, shipping costs, and
conditions to ensure a seamless delivery experience.
General Overview
Our shipping process is designed to be transparent and customer-friendly. Whether you’re
ordering a signature necklace or personalized earrings, we handle each product with care and
attention.
Shipping Options
Domestic Shipping (India)
● Standard Shipping
○ Delivery within 5–7 business days
○ Ideal for regular orders balancing cost and efficiency
● Express Shipping
○ Delivery within 2–3 business days
○ Recommended for urgent or time-sensitive purchases
International Shipping
● We ship to select countries worldwide
● Delivery usually takes 7–21 business days, depending on:
○ Destination country
○ Customs procedures
○ Local courier services
Shipping Costs
Shipping charges are based on:
● Package weight
● Delivery location (domestic/international)
● Chosen shipping method (standard/express)
Free Shipping
● India: Free standard shipping on orders over ₹5,000
● International: Free shipping thresholds vary by destination and are shown at checkout
Additional Charges
● International customers are responsible for customs duties, import taxes, or any
additional local fees
Order Processing
Order Confirmation
● Once you place an order, you’ll receive a confirmation email with order details and an
estimated delivery date
Processing Time
● Orders are typically processed within 1–2 business days
● Custom/personalized items may require more time, which will be communicated at
checkout
Packaging
● Every order is securely and eco-consciously packed to ensure your jewelry arrives in
perfect condition
Delivery Timeframes
Domestic Orders (India)
● Standard Shipping: 5–7 business days
● Express Shipping: 2–3 business days
International Orders
Estimated delivery timelines:
● Asia-Pacific: 7–14 business days
● Europe & North America: 10–21 business days
● Other regions: 15–21 business days
Note: Delays may occur due to customs, weather, strikes, or other external factors.
Tracking Your Order
● A tracking number will be provided via email/SMS once your order is dispatched
● You can track your shipment in real time via the link provided
Failed Deliveries and Redelivery
Common Reasons for Failed Deliveries
● Incorrect or incomplete shipping address
● Recipient not available
● Package refused upon delivery
Damaged or Lost Items
Damaged Packages
● Notify us within 48 hours of delivery
● Provide photos of the damaged product and packaging
Lost Shipments
● If not received within the expected timeframe, contact us
● We’ll work with our courier partner to resolve the issue or offer a replacement/refund
Delays and Exceptions
Delays may occur due to:
● Weather disruptions or natural disasters
● Customs clearance delays (for international orders)
● High-volume periods (festivals, sales)
We will keep you informed in case of any delay and aim to resolve it as quickly as
possible.
Special Instructions for Custom Orders
● Custom or personalized jewelry requires additional production time
● Delivery timelines for custom orders are shared during checkout or consultation
● Customers are advised to order early for events and occasions
Return Shipping for Refunds
● If returning due to damage, defect, or incorrect delivery, Saint Jod will cover return
shipping
● If returning due to change of mind or customer error, the customer will bear the return
shipping cost
We recommend using a trackable courier service for returns to avoid loss in transit.
Policy for High-Value Orders
For orders above ₹25,000, we may take additional steps for security:
● Identity verification before dispatch
● Items are insured during shipping
Customer Responsibilities
To help ensure successful delivery, customers must:
- Provide accurate and complete shipping details
- Be available to receive the package or designate someone to do so
- Report any issues (e.g., non-delivery, damage) promptly
Modifications to Shipping Policy
Saint Jod reserves the right to modify this policy at any time. Updates will be posted on our
website, and customers are encouraged to review it periodically
