At Saint Jod, we are committed to delivering high-quality handmade jewelry that meets your
expectations. We understand that unforeseen circumstances may lead to cancellations or
returns, and we aim to make this process as straightforward as possible. This policy outlines the
terms governing cancellations, returns, and refunds.
General Overview
Our handcrafted jewelry is made with utmost care and precision. Due to the nature of our
products, certain restrictions apply to cancellations and refunds. This policy applies to all
customers purchasing from Saint Jod, whether online or through other sales channels.
Cancellation Policy
Customer-Initiated Cancellations
Eligibility for Cancellations:
● Orders can be cancelled within 24 hours of placement without penalties.
● Cancellations are not accepted once the order has been processed for shipping.
● Custom or personalized orders cannot be cancelled under any circumstances due to
their bespoke nature.
Process for Cancellation:
To request a cancellation, customers must:
● Provide the order number and a reason for cancellation
● Submit the request within 24 hours of placing the order
We also offer a 7-day return window, which means you may return your item within 7 days
from the date of receiving it.
Seller-Initiated Cancellations
Saint Jod may cancel an order under the following conditions:
Product is out of stock
● Issues arise with payment processing
● Incomplete or inaccurate customer information
Customers will be informed promptly, and any payments made will be refunded in full.
Refund Policy
Eligibility for Refunds
Refunds may be granted in the following cases:
Initiate the Request: Contact Saint Jod with order number, issue description, and
supporting evidence (e.g., photos)
Defective or Damaged Products: Product is found defective or significantly different
from its description
Incorrect Products Delivered
Non-Delivery: Order not delivered within the promised timeframe and is delayed by
more than 15 business days
Refunds will NOT be provided if:
● Product shows signs of wear, misuse, or tampering
● Item is a custom or personalized order, unless defective
● Return request is made after the 7-day window
Refund Request Process
- Return the Product: If approved, return the product in its original packaging with all
accessories - Inspection and Approval: Refund will be issued only after successful inspection
Refund Processing Timeline
● Credit/Debit Cards: 7–10 business days
● Net Banking / UPI: 3–5 business days
You will receive an email or notification once your refund is processed.
Non-Refundable Items
The following items are non-refundable:
● Custom or Personalized Jewelry
● Sale or Clearance Items – Final sale, no returns or refunds
Exceptions to the Policy
● Custom Orders: Cannot be cancelled or refunded unless defective
Return Shipping Costs
● If the issue is ours (defective, incorrect item) – Saint Jod will bear the return
shipping cost
● If the return is customer-initiated (e.g., change of mind) – Customer will bear the
return shipping cost
We recommend using a trackable courier to ensure safe return.
● Delays Due to External Factors: Saint Jod is not responsible for delays from courier
disruptions, weather, or natural disasters. Refunds will be considered only if delays
exceed 15 business days beyond the standard delivery window.
Customer Responsibilities
To ensure smooth processing, customers must:
● Provide accurate order details
● Retain proof of purchase and communication
● Submit requests within the stated timelines
Failure to do so may result in rejection of cancellation or refund requests.
- Resolution of Disputes
In case of disputes, customers can contact our dispute resolution team. The final decision will
be made by Saint Jod management and shall be considered binding. - Policy Updates
Saint Jod reserves the right to modify this policy at any time without prior notice. Customers are
advised to review this page periodically for updates.
